Returns and exchanges
You have 30 days from the date of delivery to issue your refund/exchange. Your refund will be credited to the original form of payment used to make the purchase.
Returns should be sent to our headquarters in Bali. We will provide you with the address. Please do not send your return without contacting us first at info@studiokatelier.com.
The shipping costs for the return is covered by the customer.
All Sale Items and Underwear are final sale, meaning we do not offer returns or exchanges for these items. If you need assistance choosing the perfect size please email us before placing your order, we are happy to help you.
FAULTY INTEMS
Every Studio k garment it carfullly crafted by hand. Yet, we acknowledge that errors can slip through our quality check. If you happen to encounter any flaws please email us your order number along with images of the damage or defect, and we'll address the matter. Our policy covers faulty claims for a period of 30 days, excluding instances of wear and tear or inadequate care.
INSTRUCTIONS FOR RETURNING GOODS
Simply email us with your name, address, email, order number, and let us know which item(s) you’d like to return or exchange.
Once your return has been received and approved, your refund will be issued to the original payment method, unless otherwise agreed.
If you have any questions, please contact us at info@studiokatelier.com.
You’ll find our full Return Policy in our Terms & Conditions.
PROCESSING TIME
Allow a processing time of up to 3 business days for our team to handle your request. If your purchase was made entirely with store credit or gift cards, the equivalent amount of store credit will be reinstated. For transactions where store credit or gift cards were only partially used, we'll reinstate the corresponding amount of store credit and issue a refund for the remaining balance.
Please remember that we do not accept refunds or exchanges for items that have not been properly cared for. Remember to read the Clothing Care instructions for guidance on how to care for your garments.